SSC Processing Agent - Entry [India]

 

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Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to “Deliver the best people flow experience”. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.

Why this role?
KONE India is embarking upon an exciting growth phase and this represents an opportunity for you to join our chennai KONE India, as a Process Agent

What will you be doing?
Processes a transaction request within the agreed Service Level Target for quality, response-

and throughput time, efficiency, etc., while respecting the KONE Way process definition and

unit-specific instructions

• Validates if all required information or documentation is provided prior to executing the

transaction, and seeks any required additional information, documentation or approval from the

unit

• Minimizes work for the unit when routing requests throughout the process by:

o Send sub-requests for other process teams efficiently within SSC and tracks their

completion to continue the process

o Validating all possible documentation before asking clarification from the unit

o Identifies the right contact in the front line for additional review or approval steps, where

possible directly with the business person involved (unless otherwise stated in the unit

instructions).

o Clearly communicating which steps are requested from the unit
Are you the one?

• Min 3+ yrs of experience in backend operations with Graduation.

What do we offer?

• Career progression opportunities within a global organization.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on

www.kone.com/careers

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